viagogo cancelled concert refund

To open a dispute: 1.Log in to your PayPal account. viagogo AG is registered in Switzerland, Company No. If the event has been cancelled, send them evidence of this. Which? The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. No refund, no answered or returned email for days. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Carnaval Barranquilla Tickets. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. This will be posted quickly, exposing the company and letting others see what happened to you! Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. I haven't received an email confirming my order. This field is for validation purposes and should be left unchanged. 2.10 Collecting Payment. Please add me to this list as I am almost 100% sure I got scammed. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. has spoken to a number of ticket holders who have been denied refunds for cancelled events. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Waste Management Phoenix Open Ticket. This is so frustrating its been 2 years !!! This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. 2.2 Registration. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. All sales and bids are final. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 'It's been a bit of a headache and I don't know where I stand with anything.'. Unfortunately it might take a lot of back and forth communication. 3. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Our guarantee does not affect Your statutory consumer rights under UK law. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. The Weeknd Concert Tickets. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Ha*Ash Concert Tickets. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Report Fraud The good date is 9/11/21, but the relisted my tickets for 9/21/21. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Yes, add me. drug injury lawsuits and product liability lawsuits. 4.3 Sellers Shall Not Include Promotional Material with Tickets. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. Complain to the ticketing website. Tickets for Waste Management Phoenix Open. The money belongs with you. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. What is the viagogo complaint handling process? If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. According to the consumer group Which?, Viagogo's terms and conditions say . Also,directly on our website! ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. We will not allow You to buy or sell tickets before You have registered with Us. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? Festival de Vina Tickets. To post a ticket for sale on viagogo You must first register with the Site. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. 4 replies 17.4K views. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. You may only use the Services if You can legally enter into and form binding contracts. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. They do not say they are going to charge such fees per a ticket . We will contact you. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. All redress are non-exchangeable/non-refundable.. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. My partner has a job where he is required to go away at the last minute. It will stay valid for the new date. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 4.1 Double Posting and Removal of Tickets. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. 1. You agree . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. To register, You must provide your real name, address, phone number, and email address. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Chris Brown Tickets. the price it is sold for on the primary market). In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue.