Companies can ask for reviews via automatic invitations. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Absolutely shocking customer service. They put on load music then procede to shout over it. a nice open plan gym. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Awful!! Im going to have To cancel direct debit. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. !Poor service. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Verification can help ensure real people write reviews about real companies. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Poor customer service and conflicting information provided by staff! Huddersfield gym- horrible service, old gym equipment. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Your experience matters. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The staff are more interested in their weekend plans than theirmembers. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Top gym with great facilities and friendly staff that are always willing to provide support and advice. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Anyone can write a Trustpilot review. 2023 Trustpilot, Inc. All rights reserved. God forbid you request to leave is apparently impossible! truGym | Low-Cost Contract & Non-Contract Gym Memberships TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. 0 star! Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. | Read 21-40 Reviews out of 264 Our gyms come with either a sauna or steam room (some have both!) 2023 Trustpilot, Inc. All rights reserved. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. so you can relax after your workout. This was a friendly gym in Boston Lincolnshire. How many stars would you give TruGym? Worst customer service ever have not had one reply to my messages or calls!! Fuming to be honest. Same as below - Trugym Bromley closed and didnt refund the lost membership. Good luck getting them to answer the phone. Friendly staff. I think there are more people than the capacity of gym. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. | Read 101-120 Reviews out of 262 Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! I have paid for a year's membership through GymFlex and have no idea how to get my money back. If you want a real Les Mills class, or any customer service, go to another gym! Would definitely recommend to a friend especially with the ladies only facility. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. I choose at this time to cancel our memberships and truGym continued to take money from my account. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Would definitely recommend to a friend especially with the ladies only facility. Staff members were a mix bag. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. I signed up back in August, waiting absolutely ages for it to open. Otherwise I would give it a five star rating. Trugym luton are refusing to refund me 200 of my hard earned cash! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk because of this I was able to cancel my contract. 14 Customer Service Resume Examples for 2023. BUILD A PERFECT RESUME. Needs improving but here is hoping it gets there! As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. trugym customer service Contact your local truGym via our online contact form. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Completely unresponsive to emails. It goes against our guidelines to offer incentives for reviews. trugym customer service - americanuzbekistan.org Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. They offer classes which I have found very useful for my weight loss. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I'm now in the process of seeking legal advice and so far it's looking positive. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! 11 Ways to Deliver Excellent Customer Service | Indeed.com Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. this is extremely unprofessional. Here are 8 tips for writing great reviews. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Your experience matters. Join the 268 people who've already contributed. The gym had closed down suddenly in November 2021 and hasn't provided a refund. How many stars would you give TruGym? Your experience matters. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Needs airing conditioning throughout the gym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I was asked if Id like to suspend or cancel my membership. Plus side, plenty of cardio equipment. No on-duty lifeguard (is this actually legal!!!). | Read 261-266 Reviews out of 266 trugym customer service. The timings of the place are good too accommodate all women there. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Any attempt to contact head office is ignored. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With an attitude like this it will surely be closing down soon. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Here are 8 tips for writing great reviews. | Read 81-100 Reviews out of 267 A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. TruGym is filled with good equipment and friendly staff. All rights reserved. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! How many stars would you give TruGym? i havent seen the gym manager, i dont know even if she exists, just heard there is one. I've always felt so welcome at TruGym and enjoy making my daily trips. Like a sauna. Good luck TruGym you are going to need it! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! 2023 Trustpilot A/S. Not sit there and eat cakes.Ridicules customer service overall. Try to greet customers with a smile and always be courteous and respectful. They've also had bad reports in the paper. Not helpful at all. Anyone can write a Trustpilot review. Ive requested an email back and a call and have been told a customer representative will be in touch. Your experience matters. This gym is great! I email head office never got a reply. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. From my experience and many others on the web they dont respond. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Anyone can write a Trustpilot review. Even a reminder email could have helped, Never join this gym, Its not good. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. 2023 Trustpilot A/S. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). The floor is never cleaned properly and the water dispenser has mild on it. The gym in Luton in Parkstreet are forever changing staff . Good luck TruGym you are going to need it! | Read 61-80 Reviews out of 255 The branch (Chatham) don't even answer my emails now! Join the 263 people who've already contributed. why would you not notify any body ? Your experience matters. I got nothing. I know several members have request a standing calf raising machine. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Our 2022 Transparency . This company doesnt care about its members, its purely about money for these people. Absolutely the poorest new customer relationships ever!! A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Here are 8 tips for writing great reviews. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Bit apprehensive being a female in my 50s. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Ive been at this gym for nearly 2 years. Now they demanding me aggressively to pay 225 bc of THEIR mistake. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Hi,There are no induction classes for new joiners on weekends. Your experience matters. Friendly environment for ladies only. 1/pool too cold to use from me joining in November to February. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Suggested companies are based on peoples browsing tendencies. Friendly staff always happy to help. Your experience matters. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Anyone can write a Trustpilot review. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Anyone can write a Trustpilot review. 2023 Trustpilot, Inc. All rights reserved. They are young, inexperienced and basically don't want to be there. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Staff are the ones who represent the gym and are suppose to behave in a professional manner. | Read 241-259 Reviews out of 259. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Would definitely give more stars if I could! I've had an amazing time going to this gym. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Don't join this gym. Joke of a place. Good equipment. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Any attempt to contact head office is ignored. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Most staff are very polite. Your experience matters. I've asked for head office details and the staff tell me they don't know it. I use both the free weights, machines and also classes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Gym was great but suddenly closed down with little more than a note on the door. we were never told about it and there are no signs of cctv anywhere to warn us. Be proactive by paying attention to the customer's needs and offering help or recommendations . woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Anyone can write a Trustpilot review. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Informed them that I was moving house and therefore cancelling my membership. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Find another gym do not get involved with them. False advertising! Pay a little bit more and go somewhere decent ! Join the 270 people who've already contributed. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. The most important rule in providing excellent customer service is to be friendly. But no way to resolve it. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. I also send two emails through to them and I never even received an acknowledgement let along a response. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. My contract expired and I cancelled my membership. 4/ Told on joining in November I could freeze my membership free of charge for the summer. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Lovely gym with great facilities! Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 They definitely must have known about the closure. We also ensure all reviews are published without moderation. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Literally just paid for a day pass as the website said they were still open at stevenage. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. However I have a major issue with the classes that are run as well as the management of the club. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. We use cookies to ensure that we give you the best experience on our website. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. I am still waiting for a refund and the information about the instructors.. the gym is very clean, the staff are very friendly and always up for a laugh! The machines, if broken are repaired quickly. The evening staff are very welcoming and friendlly. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I use both the free weights, machines and also classes. The Gym is crowded all the time. It has been three weeks and no one has been in touch. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Amazing staff who always smile when I'm swiping in and are always ready to help. | Read 101-120 Reviews out of 258 Stockton On Tees - AVOID!! And the price is ok.Over all not impressed with the gym at all. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. My feed back is that if I could train at another gym early in the morning I would. I was asked if Id like to suspend or cancel my membership. I then get an email in May saying I would be charged 14 per month. This happened on several occasions making me again not really want to use the pool and steam room. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Very unprofessional! Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Contact Us - truGym People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. It said I should hear back within 48 hours. Weights are all over the place. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! For example, you can easily set up automatic payments, so you're never late. Awful!!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 They informed me of a 30 day notice period and promised me they actually will cancel my membership now. No matter how many times I try to contact them I never get a response. Date of experience: 19 February 2018 Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. why is jason ritter in a wheelchair If you are looking for fluffy towels and a 5 star experience this is not your place. And parking right outside that's free!! They definitely make it difficult to contact them through their website. Having booked online, I would have expected an email letting me know. Verification can help ensure real people write reviews about real companies. Finally. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Find out how we combat fake reviews. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Here are 11 ways to become an excellent customer service professional: 1. The toilets are extremely dirty as well as the showers. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did.