longer working hour, monotony work, short holidays. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Not everything they do makes sense. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. 'active', I was really impressed how EASY and QUICK to claim and get the money back. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department We encourage our colleagues to speak up and stand by our values of being genuine and caring. We use dedicated people and clever technology to safeguard our platform. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. } Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. office: Av. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. You will receive a written acknowledgement within 5 days of raising your complaint. Have a fantastic holiday. | Read 199,981-200,000 Reviews out of 200,383 . Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. My dads body was left in the hotel room for over 24 hours. The initial purchase was fine. 3-5 Rushmills Business Park, Was put on a call back BUT this never happened. If you want to claim on your policy you should contact the Warm regards,Vicki. No support from customer service managers. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Were available during the following times: Staysure Travel Insurance Reviews | Read Customer Service Reviews of We are remunerated by commission for the arrangement, service and renewal of text-decoration: none !important; The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. and make your voice heard. Consiglieri Park Estrada Consiglieri Pedroso, .galleryCaptionInnerText {} Staysure Interview Questions (2023) | Glassdoor Staysure is a trading name of TICORP Limited. You may change your settings at any time or accept the default settings. Anyone can write a Trustpilot review. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Will definitely be dealing with Staysure in the future for my holiday cover. Because of this we were able to answer medical questions with out being flustered and accepted the quote. Thanks for your feedback. You can email us at info@staysure.co.uk good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. So you can be confident that youve got the right cover, thats tailored just for you. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive .wsite-phone {} Existing Travel Insurance - Staysure They wouldnt provide us with any details about the repatriation other than a pick up time. One rule for one employee and another for another. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. .wslide-caption-text {} - Sunday: 10am - 4pm. (function($) { Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. In terms of progression opportunities were developing an exciting new development proposal, aligned to our growth aspirations, so there will be lots of opportunities going forward for ambitious candidates, looking for career longevity. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. What a get-out-of-jail clause that is! var STATIC_BASE = '//cdn1.editmysite.com/'; Staysure Group | LinkedIn This was just batched in with any normal claim, just as if Id lost my purse. Worst company I have worked for and hope people take this review in and understand you will be another number. How do I access my My Staysure account? - Staysure Support Greatest accomplishments. achieve performance targets across their product portfolio. Very friendly, nice people to deal with. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Send your complaints and reviews - and we'll publish the best, and worst! ERGO Seguros de Viaje As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Warm regards,Emma, Very pleasant and helpful staff. A very unfair company. Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Warm regards,Ross. Verify your email to use filters. Claims We do not process claims for your insurer. font-family: "Montserrat" !important; Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. | Read 207,881-207,900 Reviews out of 208,075 We will do everything possible to ensure that you receive a high standard of service. } Clear All. . Know your worth dont let money make you settle in a job who doesnt care about you. Having problems? But the actual service once connected to an agent was excellent. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. {"navigation\/item":"
  • \n Staysure Customer Service Representative interview questions & answers We were devastated as grandchildren had been couting the days down. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Worked for this company and had a bereavement. Have a fantastic holiday. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} My mother was diagnosed with terminal cancer after taking a policy out. {"hasCustomMembership":true,"hasCustomMinicart":true} _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); _W.storeCurrency = "GBP"; Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc.