Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. National and Local Networks, 401(k) (Traditional and Roth) Join Liveops Nation and experience the freedom and autonomy of being self-employed! Remote Call Center Representative Job in Lost Nation, IA at Liveops Go Further; Marketplace. Teams include: Client Results. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Find Out How & Apply . Flexibility. With world-class customer support and education to serve multiple professions, we're here to help professionals reach their career goals. Contribute towards the continued success of Liveops by lending your expertise in the areas that every business needs to stay at the top of their game, and continue to be an industry disrupter. Client opportunities may have additional requirements, including expanded client-specific certification. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Contact Us | Liveops I like to help people. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. The agent community sits at the core, and we dont take this lightly. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Sign an Independent Contractor Agreement. The best agents arent looking for part-time. See all features. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Director of Customer Care, healthcare organization. Returns the exact phrase match within quotes. This login is to access our Shiftboard online scheduling and people management system. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Copyright 2023 Okta. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Norms exist to be challenged. Passwordless. I use the money to take my grandchildren shopping or on day trips. !#liveops #seoulbox #onlineincome Learn more about us at www.liveops.com. You are your own boss and set your own hours so there is a great work/life balance. Innovate without compromise with Customer Identity Cloud. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Log-in to the worlds easiest to use Learning Management System Agent Login. We are passionate about the agent experience, because we know agents have many choices in their careers. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Researched & Written by Ann Rozier on the FlexJobs Team. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Liveops: Employee Benefits and Perks | Glassdoor Also shoutout I recommend both new and veteran agents watch this entire video. From professional services to documentation, all via the latest industry blogs, we've got you covered. Login - LiveOps Inc. IT Support *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-with-liveops-quick-start-guide-on-how-to-apply/This video IS sponsored by SeoulBox. 2-4 weeksMost training is 2-4 weeks. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Work outside the perimeter. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. This login is to access our Shiftboard online scheduling and people. Log in. Dorm Decor Ideas || Explore Detailed Information. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Want to become a Liveops agent? All rights reserved. The freedom of an entrepreneur. We endeavor to do the right thing, every time. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Liveops: Flexibility. We didnt just evolve the remote contact center model, we revolutionized it. Login here. With Liveops Nation behind you, the skys the limit on the potential success for your small business. To find out more, read our Privacy Policy and Cookie Policy. Compensation . Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Dont let the next surprise get in the way of delivering a great customer experience. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. You may also receive performance-based pay or other incentives. best www.shiftboard.com. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Its why weve led the industry in virtual, flexible agent services for more than 20 years. @Liveops. The flexibility to schedule your own hours is one of the best perks of being an independent agent with Liveops. Liveops Nation - Virtual contact center Community Join the company voted one of the Best Places to work in Arizona. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. Creates or links a user in the application when assigning the app to a user in Okta. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Post in the comments section of this video.Thank you for 2,360 subscribers! The modern contact center. Virtual. Flexible. Efficient. - Liveops Learn about Liveops Enterprise Solutions Click Here . Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. You are paid for talk time only and without talk time, there is no pay. Im also a nurse. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Push either the users Okta password or a randomly generated password to the app. To find out more, read our Privacy Policy and Cookie Policy. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Your email address will not be published. Youll have the opportunity to help thousands of people live their dream of owning a successful home business. To accept cookies continue browsing as normal. To accept cookies continue browsing as normal. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. We create better outcomes by seeking out and integrating diverse perspectives. There is absolutely no paid training. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Knowledge Base. If not, reach through the comment section. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Apply to Liveops (Fountain) The background/credit check requires a $45 processing fee paid directly to our vendor. Customer Service Job in Dayton, OH at Liveops - ZipRecruiter If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. To accept cookies continue browsing as normal. What I wish I knew the first time I filed self-employment taxes. Working at Liveops: 388 Reviews about Pay & Benefits - Indeed Website. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Thank you for sharing your experience with everyone! Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Liveops Nation agent news. 3,309 Following. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Message & data rates may apply. Please enable it to improve your browsing experience. With VirtualFlex, theres no need to overstaff. As of July 18, 2022, all certification courses are FREE. 1099 Independent Contractor offers no benefits, Paid by the minute. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Liveops Agent Portal Login - Liveops The modern contact center. Read more. We use cookies to improve your experience on our website. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings. Find Out How & Apply . Efficient. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Enjoy the freedom and flexibility of being your own boss. Link Okta groups to existing groups in the application. We are empathetic, good-natured, down-to-earth people who like to have fun. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Username / Email. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Support. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Main hustle or side gig its all up to you. Looks like you have Javascript turned off! Good pay, ability to make your own schedule. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. transparency. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. This te. This network has hard skills in your industry, and soft skills from life experience. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. We call the agent community Liveops Nation. Welcome to Liveops Agent Services LLC Shiftboard Login Page. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. We use cookies to improve your experience on our website. Tuition Reimbursement. You are using an unsupported browser. Login - LiveOps Inc. IT Support Documenting details of calls and customer interactions. Its our approach to providing the most exceptional customer service agents a business can find. Copyright 2023 Liveops, Inc. All rights reserved. Without a doubt, they are the most organized company weve ever worked with. Liveops | Okta Without a doubt, they are the most organized company we have ever worked with. Forgot password? Duo Security for MFA | Okta. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Improving Peoples Lives.