The service is available from 8am to 10pm seven days a week. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. 13:16. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . 00:53. How do customers contact Virgin Media? Virgin Media Contact Number | How to Get In Touch The services and products mentioned on this website may only represent a small selection of the options available to you. I've been trying to contact Virgin Media for about 3 weeks now. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. 01-05-2022 08-07-2022 The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. 30-04-2022 15:14. However, when clicking on such links, it generally redirects you to the contact or support pages. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. on Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. 08:48. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. I'm afraisd there isn't a contact email address. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Customer service for home 0800 064 3836. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. 08-02-2022 Save money on your broadband bills with Selectra. Cara Durbin email address & phone number | Virgin Media O2 Business You might find exactly what you need right here, quickly and easily. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. You can use your mobile number instead of your account number in this process. 15:20. Look on the media outlet's website for an email address. 17:34. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. 150 - if you're calling from a Virgin Media mobile or mobile. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. I've been on hold for about 3 hours total now. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Virgin Media TV and Phone Digital Spy Our email service is a free service we offer to customers with an active broadband service with us. If you're looking to access your TV, broadband and phone account including your email, sign in here. It . I opened my emails went into folders and clicked on Add an email account. People Like Cara Durbin . Thanks for posting. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. From a Virgin mobile or landline: 150. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. Contact Customer Care | Virgin Mobile UAE Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. 15:38. 28-01-2022 For Virgin Media TV, broadband and phone customers. on You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. I have been unable to access my Virgin Media web email for about 3 hours. Just get some unhelpful message about 'It's our problem, not yours. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. 09-07-2022 27-01-2022 Virgin Media does not have a customer service email address. Contact Virgin Media Broadband - Phone, Live Chat & Cancellations If this ever happens to you again we have information on how to deal with fraudulent calls here. How do customers contact Virgin Media? online chat not working If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. 2. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. 04-07-2022 If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. so I guess we need some help to reset it as you suggest. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. It is no longer possible to create new virginmedia.com email addresses. Blueyonder email - Virgin Media Community - 5271956 The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. Did you ever get this sorted? If the email address to be blocked (i.e. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. New around here? To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. 08-02-2022 BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. There are 8 references cited in this article, which can be found at the bottom of the page. - edited Ask the community. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. 07-07-2022 Opening hours are: Email Virgin Media | Tips & Talking Points - GetHuman This complaint form is for Virgin Media Ireland Customers only. If you do ever need anything, please pop back and we'll be delighted to assist further. Cookies used for marketing and advertising purposes. The Virgin Media mobile customer number to text is 07533 016 422 and the operating . 09:05. Virgin Media does not have a contact email, so employ a different method contact them. Can anyone recommend another provider that you can actually talk to? 22:50. Virgin Media Phone Number | Call Now & Shortcut to Rep - GetHuman Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. Virgin Media Complaints - Complaints Department Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. on issue now resolved. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on Alternatively you can also use your mobile minutes to call without being charged extra. 08-02-2022 If you're not using your own device, read our help on private browsing before you sign in. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 27-01-2022 26-01-2022 There are no guarantees that my advice will work. Virgin Media phone numbers. Hi folks. Sign in to My Virgin Media and is reached by going into manage other accounts. Simon S. - Service Operations Manager - LinkedIn I'll send you a PM now to assist further. Solved: Wifi Pods - how to order - Virgin Media Community - 5264926 Virgin has a selection of active social media accounts where customers can get in touch. By signing up you are agreeing to receive emails according to our privacy policy. Its headquarters are in Hook, Hampshire, United Kingdom. Check out our guide - How to pay my Virgin Media bill, on Why Get a Virgin Media Hub 5? [And Can You Get One For Free?] To find out more about the Community check out our Getting Started guide, on I can't click on the chat button neither. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. 18:04. many thanks for all the help. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. 01-05-2022 When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Step 3: Plug in your NOW Broadband Hub on the go-live date. For further guidance on cancelling your contracts, take a read through our service cancellation guide. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. This is ridiculous! For broadband, TV, landline, and account enquiries, phone 03454541111*. Virgin Media Secures 100% Renewable Energy Supply with Naturgy Ireland 25-08-2022 If the email address to be blocked (i.e. Contact Virgin Media | Fastest, No Wait Time - GetHuman To find out more about the Community check out our Getting Started guide. You can also text Virgin mobile for free on 07533 016 422. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Virgin Media Area Codes 2023 Updated Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. As long as you have online access you can use that form. Call Connection Service. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. Click Mark as Helpful Answer or use Kudos to say thanks, on Check when your contractual minimum period is over. Learn more, Have I helped? I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on There shouldn't be any need to enter any card details Crashedagain, are you using this site here? Talk to other friendly customers and members of the Virgin Media team. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. as the system does not have that info for her, but does not work. 05-07-2022 You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. For broadband, TV, landline, and account enquiries, phone 03454541111*. online chat not working, Re: How do customers contact Virgin Media? We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on 13-07-2022 Virgin Media Contact Details: Get in Touch Easily. Registered in England with number 02591237. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Virgin Media Contact Details: Get in Touch Easily - Selectra Young Guns 2020 Winner, Sound Design The One Club. Gmail is one option along with Outlook and the many other free email suppliers. . Click to mark as a Helpful Answer, or use Kudos to say thanks, on Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. 11-09-2022 3. 12-07-2022 In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Before subscribing people to your distribution list, please: 09:39, Virgin Media do not have an email address for support issues or for making a complaint. Those who submit a complaint form will receive a case ID via text within 48 hours. We are working on it.' 10:38. To learn how to contact Virgin Media through their online forums, scroll down! By using our site, you agree to our. That way I have definitive proof that the company has received my complaint and when they received it. And obviously some other people are having trouble too. Not on mobile, desktop with 3 different browsers! Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. Can you give us some additional information about your connection issues so we can offer further support? wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Switching Between Virgin Media & NOW Broadband: How To Guide Customers can use the area codes to make local, national, and international calls. Last Updated: December 2, 2022 Virgin Media have recently changed the way you reset the password for a secondary email account. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. human). What error are you getting with that forgotten password page when you enter the security information? . 25-08-2022 11:36, I have to give my credit card details which I am nervous about, on Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Learn moreHave I helped? Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. 16:11. Hi Molly. 25-08-2022 on The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . The company has been a subsidiary of Liberty Global plc, an . Step 1) Create a distribution list in your Address Book. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. Also service slow couple of times a month, Anyway,thanks for contacting me.It would be helpful if it was easier to find a number on your website under Help rather than navigating through various hoops. Virgin Media on social media. 12:39. Has anyone else been able to contact them via online chat? As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 Account number. Only Virgin Media Ireland provides online forms for contact. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. 12:17. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. 04-07-2022 Virgin Media Contact Number | Our Complete Contact List For Virgin Remind me when call center opens. I then call again tonight where I am told someone will call me back in ten days! Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Try for free at rocketreach.co . I can certainly appreciate your frustration with that. Camille Todaro - Senior SEO Copywriter - Hilton | LinkedIn @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. Virgin Media corporate head office | headquarters | Phone You will be contacted by a member of our Complaints Team. Click Mark as Helpful Answer or use Kudos to say thanks, on Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. References. I'm trying to set up a new email address on my account. on Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. Virgin Media Television; For business; Webmail; Sign-in; . I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Contacting Virgin Media These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Thank you so much for your post and welcome to the community forums, it's great to have you here. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. - edited To find contact information for a newspaper or TV station, search the name of the media outlet online. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. 19:00. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. Search Search. Selectra is currently closed. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. What is the phone number for Virgin Media? The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. 04-07-2022 Thank you for posting. Thank you for letting us know and I am so sorry you are facing these issues with your connection. Hi Graham thanks for your reply. "Virgin Media have recently changed the way you reset the password for a secondary email account. A Virgin mobile account alone is not sufficient. That was a mistake. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. Re: Blueyonder email. You can call, live message, use the community forums, or use a relay service to get the help you need. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management.