Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. However, some older devices are incapable of operating on both. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Having a yolk sac that is too large or too small has been associated with pregnancy loss. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. What is Smart Setup on the BT Hub? Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Choose Broadband. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Find your model. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. I viewed pages 9100 through to 9150. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. So I decided to direct message them on Twitter. Smart Setup is BT's online set-up wizard. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. You should see a box similar to the one shown below. Guide to 4G Assure. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Connect using the details on your hub BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 2) ClickWireless. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Links to user manuals and other documents for BT Hubs for broadband. Enter the admin password. >. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. How do I use my Smart Hub as a modem only? An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. A spokesman for BT told the BBC only a "very small" number of users have been affected. Almost instance response. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. What? Announcements, Guides & Community Updates. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Therefore, we can consider this issue closed. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of BT Smart Hub settings - make your router faster and less annoying. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. Seeing a different colour light? Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Click a dropdown for your model of Hub. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Horses for sale in Oxfordshire - find your dream horse with Horsefinder 11:46 AM At conservative gathering, Trump is still the favourite. Scan the QR code to enter your hubs details automatically. At the bottom is a setting for. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Your broadband can be activated any time up to midnight. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. After raising a complaint with BT I had yet to hear anything from BT. This means that you've got no control over which network your device joins. Connect using the QR code Plug the microfilter into the socket. I don't think the workaround for modem mode works. Solved: Switch to Router Mode - NETGEAR Communities Forgot to mention the third solution is hard wire a speaker to create the Network. 1 user liked/thanked this post: You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. On your device search for your network and enter your password exactly as shown. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. The company did not reveal why the problem was occurring. It can also be used as a VOIP phone through BT Broadband Talk. Not sure which hub or router you're using? Pretty obviously really if I look at an old BT modem. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Then use the Orbi router in router mode. 8) Wait for your devices to reconnect. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. The app then stopped working. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Guide to BT Business Hybrid Connect. Click a dropdown for your model of hub. 6:41 AM. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. My router is getting blocked despite following all the advice above and anything I could find online. My speed has dropped to 40Mbps on my wifi devices. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Guide to the BT Business Smart Hub. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Fastest BT Smart Hub 2 Router Open Port Instructions The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. After trying to set bridge mode and saving (the save appears to hang) I eventually. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. The setting is on a page hidden on the home version. Look for the tab on the back of your hub. 01-10-2020 03-10-2020 better. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. I have an update to share with you all regarding this issue. Check which BT Hub you've got >, It only fires up when you open a browser. Thats great to here. BT hubs: what are smart hubs and which one do you have? Enter your username or e-mail address. ), on This will take to a status screen. How to fix Strict or Moderate NAT type on BT Home Hub 5 Steps taken from a post on the BT Community. 4) Enter the Admin password. Turn off 5ghz and install the boost followed byall speakers. 9:40 PM How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. BT Smart Hub 2 review (Includes Comparison) | Reviews League BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Ill ask my man at BT. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. 10:43 AM. Connect the cable to the hub's power port, plug it into the wall and switch it on. Find out which main phone socket you have Find out about your Openreach modem Just plug 3rd party router into the wall mounted Openreach fibre modem. The router is now displaying hidden ssid. 11-05-2020 01-10-2020 8:32 AM "Common sense is the collection of prejudices acquired by age eighteen." If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Maybe this is a shoal of red herrings! After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Bt smart hub as modem to connect to mesh system Use our hub light guide. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Solved! It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). What is Smart Setup on the BT Hub? How can I turn it on and off? BT have advised me this a fix should be out this week. Will give this suggestion a try. This will open the Hub manager. It only fires up when you open a browser. Sorry, our virus scanner detected that this file isn't safe to download. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. How to set up BT Smart Hub 2 | Step by step guide | BT Help Bridge mode does appear to exist on the Smart Hub. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. The router is now displaying hidden ssid. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. BT Smart Hub settings - make your router faster and less annoying This complaint isnt resolved for me. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Need support for other hubs and routers? BT's Home Hub 5 is similar to the other home hub's in terms of features and design. This wasnt an option for me however as my router isnt near any of the speakers. I too have just discovered this thread, having tried to sort things out for the last week. I'll try and check later this week against a spare BT Business Hub 5 model. I've been following this thread ever since I had issues. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Accessing the Hub Manager using a Hub 3 or Hub 5. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Baldrick1. 11:58 AM. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. To turn the lights off go to Home, Hub light control. I have raised a complaint with BT as MacBook works fine, but app does not. Just log in to. This topic has been closed for further comments. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? 9:48 PM. Your BT Business Hub should now be in bridge mode. Do I need a WiFi 6E router to use WiFi 6E products? Change the Hub Gateway IP address to 192.168.2.1 ensure Sonos all working correctly via boost with 5ghz still turned off. At the bottom is a setting for Bridging. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Well update this post with any further newsas and when we receive it. Works fine. When the lights have stayed solid blue for two minutes, your hub is ready to go. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. AP mode is preferred if you have a ISP modem/router that can't be bridged. (the macaddress is the same as the wifi router apart from a few letters. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. ? Still having trouble with this. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. It means I have a redundantSonos Move which is incredibly frustrating. The lights on your hub will change to green or flashing orange as it is setting up. Can Nigeria's election result be overturned? No idea how 2.4GHz can be too slow for any video streaming. Although a free Sonos Boost sounds like a great thing. I connected a laptop via ethernet into it.