So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Choose Print label. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. 01-08-2020 If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Just go to the ResolutionCenter and let us know. Do not give a refund without getting the item back! I find that if an item sells once, it will again. nirE troP ,naM fo elsI.
Buyers abusing "not as described" to force refund - PayPal Community Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. If, after a few days, youre not happy with the sellers resolution, were here to help. Take great pictures! You can also check the progress of your return request at any time.
Seller won't give refund for damaged item - any recourse? : r/Ebay - reddit Why was my refund less than the amount I paid? If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. I will fight for them to cover my packages. Examples of alternative shipping arrangements. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. I am a buyer. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Its to protect myself from the buyer! Do not refund until your item is back to you. If your item hasnt arrived, or isnt as described,let the seller know. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". eBay will always side with the buyer of a damaged item. Select. Please read the rules 11:34 AM Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Something went wrong. If you know me, you know Im not one of those people. What Do You Do? As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Learn more about our Condition of returns policy. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. But the seller should communicate with you. eBay gives this MBG for Australian and International buyers, however . You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. I used to send out many of my items without insurance! If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Make sure you know what you can ship and what you cant to avoid delays and fines. Select your reason for the return and enter a comment about why you're returning it. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Their listing states they do not accept returns. Do I need to pay extra for the eBay Money Back Guarantee? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If your item hasnt arrived, or isnt as described,let the seller know. You'll receive the return shipping label credit on your monthly invoice. It is in the return interface, as the seller reports a buyer for being a bad buyer. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. We protect ourselves! Select View return details. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. For more information, see our Condition of returned items policy. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. You can also open your Returns dashboard and select View return details from beside the item. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. They claim they are not responsible for damage during shipment, and imply that I lost the part. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. If you havent received an item, we usually refund your money immediately via PayPal. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If, after a few days, youre not happy with the sellers resolution, were here to help. Check out this video to understand how dimensional weight is measured when shipping. How to use your eBay earnings to purchase shipping labels. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! This will help make you a top seller and keep money in your pocket! I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Welcome to the Shipping board! More shipping tips from your fellow sellers!
How to Handle an eBay False Item Not As Described Return You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Often times, they will say something that was clearly stated in my listing. Not to do partial returns Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. I first contact the buyer and find out what is wrong with the item. Your email address will not be published. Required fields are marked *. You can choose to add a message to the buyer. He tried to re-tie it down with new straps and put in a request for a refund. I have maintained a 100% seller rating for years. You can still close it if things are resolved. SelectExamples of alternative shipping arrangements below for more information. Buyer pays for return postage: .
Who pays for return postage for a "not as descibed item" - eBay The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. You can also start a return request from your Purchases in My eBay.
Return shipping for buyers | eBay How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. Add a message to the buyer explaining why the refund wasn't full. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days.
Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Having an accurate listing description is so important, especially if you are selling used items like I am. 11:35 AM. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. 07-05-2020 However, it does happen and when it does, I have to deal with it as best as I can. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. Adding tracking details to your return helpsprotect against delays or issues in the refund process. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Once you request a return, the seller should get back to you within 3 business days. Here you can discuss all things shipping with other members. eBay Money Back Guarantee policy, Welcome to the Selling board! Within our return policy, we state that return shipping is paid by the buyer. Ninety percent of people will just not think to call them and fight it. If you havent received an item, we usually refund your money immediately via PayPal. Whenever an item that I ship is damaged, I put in a claim with the carrier. Take good photos with good lighting from every angle. I try to get them to give me the reason for the return. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Check out how to file a damage claim with FedEx if your item gets damaged. Check the seller's return policy in the listing to see who is responsible for return shipping costs. This will definitely help any return request case that comes your way and a good habit to get into. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Seller with 11000 feedback. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. In this case, I just try to do damage control. No. Here's how to print an eBay return shipping label: Go to Purchase history . This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. See details. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing.
PDF Seller Protections: We Have Your Back. - eBay Inc Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics.
Your order guaranteed or your money refunded - eBay eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). The buyer is responsible for return postage costs. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. I gave alot of money for an item from ebay to a seller. Do you have to accept returns to sell on eBay? eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Still, it wouldn't really matter what you put in the description. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. What do you mean by adding sold as is to your terms and policies? The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. (2) One does not activate this seller protection by calling customer service. The best option for you is to send a Return label, at your expense. Send a message to the customer to solve the problem. Copyright 1995-2023 eBay Inc. All Rights Reserved. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. 2. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. This was one of those times I was pretty happy I had taken photographs while I was packing it. No. Another measure to cover yourself in the rare instance you get a return request. This may sound like overkill to you, but stay with me while I explain! Adding these each time has saved me many times when buyers have tried to get me to accept a return. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. We'll review your case and contact you within 48 hours. So the buyer gets 6.50 from eBay. When you start selling on Ebay, decide if you are willing to take returns at all. Depending on your return policy, this may or may not include the original shipping cost. A strong shipping strategy is key for a successful holiday. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. So would all sellers. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Some business equipment categories that may be covered by the. 1. Help for buyers and sellers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Shipping has definitely been delayed with everything going on. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I have details about my terms with shipping, returns, freight shipping, and refunds. 3. eBay will review your case and get back to you within 48 hours. Choose the item above to start resolving a return. You are describing the old rules the rules changed a few months ago. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. See the table below for guidance on issuing a partial refund.
Pokemon Cards HUGE 1999 WOTC Collection Base Jungle & Fossil Complete Often, they will review the messages and realize the buyer did not read the listing. Make sure the barcode is clear so the carrier can scan it easily. Covers your purchase price plus original shipping on virtually all items. And dont waste time taking packaging pictures In such cases, the responsibility for the costs of the return is according to the sellers policy. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Let the seller know how they can help resolve the problem. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Read the complete details about the eBay Money Back Guarantee. This is a good option for low-value items. Your email address will not be published.
How to handle a return request as a seller | eBay Keep in mind that on eBay, it is seller beware, not buyer beware. Youll receive the return shipping label credit on your monthly invoice. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. There is a big reason for this.
Tip When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. 2. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. The criteria for Top Rated Seller is here: Top Rated Seller Program. Offering a return of an item is always my last resort and honestly it is very rare. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. You can always report the buyer later for misusing the MBG. You dont need a special printer or self-adhesive labels when printing return shipping labels. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Its always good to see where eBay stands with the case before you contact the buyer back. Were not perfect and we can make mistakes. When the seller replies, we'll send you an email with details of the next steps. This doesnt happen often, but it has happened! I threw everything away". Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Its very, very important to take photographs for your records both using freight and Fedex and UPS.
Most sellers refund as soon as they get the item back. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns.
Item not as described but seller refuses to refund - eBay eBay Buyer Protection for Buyers If you send out an item and it gets to your buyer damaged and you dont have insurance, you WILL BE refunding the cost of the item! If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. If you're not able to resolve things with the seller, you can ask us to help. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Something went wrong. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it?