arhaus customer service complaints arhaus customer service complaints

We've decided to keep it although we're not really happy with what we got. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. The follow up service is just as slow. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Arhaus' customer service is definitely lacking. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Yes. The customer service is reprehensible. Gorgeous product! Worst customer service ever, the sales associate lie to you about the delivery schedule. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Minimum purchase of $399 for six-month financing; minimum monthly payments are required. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Never recommend to anyone. Key Responsibilities. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. We will recommend and shop at Arhaus in the future! With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Delivery time is problematic with this company. Can I request delivery on a Saturday or Sunday? Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. She was amazing. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. . I have called, many times. Within a couple of months the item began peeling. Overall I am I giving this a 4 star because of Tricia. All pieces look sturdy and well constructed. I have spoken to numerous managers, concierge managers and etc and so far nothing. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. He was super friendly and helpful. I have no issues with the quality of the furniture. This plan will also cover seam separation. I have contacted customer support to get a refund for the other half of my returned order. I apparently ordered a custom outdoor furniture set. Here I am 3 months later and issue still not resolved. My chairs also came in less than 1 week in perfect condition! If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. As we walked through the showreom we saw so many things that we loved! Coffee table arrived after extended wait with large black streaks all over it. The delivery process was painful and required baby sitting. The covers are easy to use and help me make this furniture last forever. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. I agree with all of the 1-star comments. This was my first and last Arhaus experience. They told me they dont cover surface issues, are you kidding me? We purchased a rug from them and two months after receiving it looked like it was over 2 years old. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Not my favorite to say the least. Yes, all pricing is consistent in stores, in the catalog, and online. This is total crap. Dont buy from Arhaus. Sandi Lahage the Design Consultant there is amazing. My interior designer Tricia, was amazing to work with. They assist you in every part of the process. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. People that come over say the room belongs in a magazine. I recently purchased a condo after selling my home. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. They promised a discount. The arm of one custom chair, the wood is split. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. I cannot thank Kat and Michael enough. Loved working with Etta and Chris. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. They did not put aside my chairs and I was told too bad because they no longer have them. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I asked for 10% considering I spent all night upset with my experience. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. All the dishes I paid full price for and I didn't get to use have since gone on sale. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. I mailed. The couch bent in the middle and was closer to the floor than the ends. I should have looked here first but it was just a small purchase. The customer service has been extremely poor, had I not called no one would have followed up. Laurie. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. You have helped in making my condo more of a home! If I could give them zero star for customer service and follow up I would do it. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Please see our Measuring for Furniture Delivery guidelines. Will I receive all of the items on my order at the same time? I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. With a 7-page contract. Furnished almost our entire house and the quality of the furniture is amazing. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. She has a flare and creative abilities which we appreciated. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. When I finally came close to making a choice I showed him a picture of my family room. We purchased a sectional from the Northpark Arhaus this past summer. 2022-2023 Slumber Search $1,000 Scholarship. This new rep stated she will contact me by the end of the week once she hears from UPS. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Purchased two new pieces for our new apartment. I, too, have shopped there and was completely ignored by their staff. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. She has a flare and creative abilities which we appreciated. So here I am still not being refunded by a company that has received the returned items. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I'm giving this 3 stars because I had both good and bad experiences in this store. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Tracy has been so professional through out the whole experience. The shipping label would only cover the weight of one of the boxes. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. I wanted the space to have a totally different vibe than my home. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. They then promised late August. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. Out butts hit the wood on the seat cushions. All quality and service has been phenomenal. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I never received any paperwork from them confirming my purchase. This was to be a birthday gift and I have this junk. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. From start of purchase to delivery, I am 100% thrilled with my purchase. Again, special thank you to Tracy, and thanks to the rest of the staff there. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. They sure asked me to pay for the furniture right away. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. They said I would have to contact Arhaus to get the issues solved. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Transferred to representative who can't help or is wrong. They don't call or email back. and it was a wrong size, of course. Can I pick up my merchandise at the distribution center? Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. She said she had just the the item. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. The delivery was on time and the associates were extremely professional. It was delayed in May, promised it would arrive in late June. You have successfully subscribed to our list. These are merely guidelines for measuring and do not guarantee your furniture will fit. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Poor customer service. Instructions to log into the Arhaus credit card account. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. "We Are Very Disappointed with Arhaus quality and customer service. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? No follow through yet again. Sales rep did further investigation and it seems that my order has not been processed at all! Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. No problem -- they were sending a new cover. Some mixed feedback about delivery. Find out how we combat fake reviews. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. I was "disconnected" by phone 3 times. As for the actual collections at Arhaus--absolutely stunning, innovative and different. How am I supposed to do that myself? She is so kind and helpful and cares about your satisfaction with the service and the products we bought. If you received a UPS Ship Notification email, you may track your shipment at ups.com. They are liars, don't live up to their commitments, and are rude. The pros: Beautiful and interesting selection of coffee tables. About. What a beautiful store! The level of customer service was exceptional. The delivery man actually realized it was there. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Apply today at CareerBuilder! Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Start with a fabric or finish swatch to ensure the perfect choice. Step 1: Dig deeper by asking the right questions Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Michael is now my "furniture guy" and Kat is my "furniture gal." They're awesome! Can I request delivery on a Saturday or Sunday? I love the products in this store. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Overall, customers have good things to say about Arhaus and their online shopping experiences. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Usually almost impossible to find a sales person. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. They took longer than expected. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Have bought several pieces in the past, but never again. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. It is always a broken promise. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. | Read 21-40 Reviews out of 40 Never got it. BEAUTIFUL FURNITURE STORE ! Know what you want before you order but seriously you can't go wrong buying at Arhaus. Purchased a console for my living room! Do you have a program for Interior Designers? Claim your profile to access Trustpilots free business tools and connect with customers. They came in three weeks and the delivery guys were quick and efficient. And I love the way they do customer service from sales to delivery I have no complaints. Thank you Tracy. Slumber Search is supported by readers. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. My quality and service experience has been much better at Williams Sonoma brands and CB2. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. I love this store! All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Clearance Items (marked Last Chance! My residence wont be ready for weeks. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. We also ensure all reviews are published without moderation. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise.