A few weeks ago I bought a pair of jeans. Poshmark . Provide a professional response. Please a lot of us depend on this income to survive. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. She order wrong item we. I messaged them over 10 times now. Hayley Peterson. How can she claim this after accepting the order to begin with? Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Don't have a tape measure? Sucks how dishonest people are. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Using the Poshmark app: Click on your username icon at the bottom right of the app > Click on My Seller Tools > Go to Shipping Label Settings >Toggle the button beside Packing Slip to On >Toggle the button beside Adding SKU to Packing Slip to On (this is optional) Click here for details. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. People have different ideas about the condition and wearability of second-hand clothing. Box 641165, Beverly Hills Fl 34464. Ive had no sales compared to my steady flow. If you still have additional photos of the item saved to your phone, submit those to support your case. The item was damaged or lost. 3,140. J said: I believe it has happened to me on a few occasions. thanks. Arah Cafe,P.O. TRYING TO GET MORE FOLLOWERS. Here's the exact verbiage from Poshmark's return policy: The seller pulled up a retail site listing indicating that the item was imported. To do this, in the app, select the three dot menu (.) They said I didn't respond, but I did, with narrative and photos . Your shipping costs are reduced to $4.99 when you do this. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Hi so sorry I dont know why this posted here! Undisclosed wear or damage (no matter how small it is). This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . If the case is approved, the whole bundle must be returned. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. I must have mixed up the labels. After all, cases happen to the best of us! Want to learn how to make an extra $100-$1,000/month in less than an hour? I purchased not on poshmark but bonanza . All I have as the address that it was sent from. A cancellation occurs before the item is shipped out. Submit said screenshots to further support your case. Also, they never mention that you can buy new items on posh at a fraction of the tag price. #2. A disturbing experience made me question whether this wildly popular shopping website is really safe. Just annoyed about this situation . ; Beside your current address, select Change. Poshmark keeps the money until the item is delivered and accepted by the buyer. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I once had a buyer open a case stating that the jeans were missing a rivet. Hi! After that poshmark even will put a charge to you for the shipping label. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? . She replied to my questions after I purchased and was very nice. So the buyer cannot open a case due to fit or sizing issues that are not in your control. you can see this occurring because their prices are WAY down. To add an item to a buyer's Bundle: Go to your closet. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Any tips on how I should proceed? If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. If you buy an item on Poshmark, and there's something wrong with it, or it is somehow different than advertised by the Poshmark seller, you have 3 days from the time of receiving it, to report the problem to Poshmark. . I want to know if I will have the opportunity to send the correct item out and receive the wrong one. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. So posh approves the return but give me only 2 business days to ship it back. Check it out, here! If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. Learn More. It's the norm now so go ahead and use it. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. And follow these tips to avoid cases and these tips to protect yourself in the future. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. Before you respond, evaluate the reason for the buyers return request. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. Thats righteven the most seasoned successful sellers are not immune from it. Once it arrives, a false claim will be raised to get the item sent back to its seller. The dress is big on the breast but the size zipper does not close correctly. Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Once you share an item to a specific user, it is automatically added to their Bundle. Still reply and provide that policy for the Poshmark employee to note. I'm Arlene. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. I opened a case, they sent the seller a new label to send the correct item. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. The price a seller pays to Poshmark for a sale is 20%. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. She recently sent me an offer for her other jacket listed. Then send that video to Poshmark via email with the case reference information. You could also state that you have a video of the condition and packaging the item. New comments cannot be posted and votes cannot be cast. Ive only received them lol. Thanks in advance By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Why not promote posh as a great place to shop?? Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. Response: Im sorry the item did not work out for the buyer. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. The seller receives a notification of the case and can provide her response. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. She paid $100* for a reformation dress that she did not get. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. I am not sure why these people sell then don't ship other than scammers. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Amount may vary by promotion.***. Once your account is set up, you can start selling things right away. You must log in or register to reply here. I open a case on Posh immediately and supply photos. Ordered a raspberry macaron candle and i got this. Why? HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. The other buyer was an absolute nightmare! Seller changed his or her . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This new sort order is simply not working for many of you. You . Happened to me too. Ran out of an item. How should I return this? Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. What they may not realize is that loads of high-end and designer clothing are made in China.