@rickhyne. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". 1-10 of 13 Answers. Poly will not acknowledged the issue is probably firmware related barring any better explaination. thanks for letting us know that it needed a software. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. #3 Make sure compatibility dial is correct. So i am curious about how did you hear it. In such a scenario it is even desirable that your headset makes you sure you are muted or not. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? I am just a simple volunteer in the community like everybody else. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. The headset will continue to give a triple beep every 15 seconds. 1. Modify your mute settings in Plantronics Hub for Windows/Mac. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Ham Burger Craig McKellar Please advise. Plantronics news, updates, reviews and more. (Now I only have a bip! I just applied it. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. Kindest regards, You could check Teams version from here. I could hear callers, but they couldn't hear me after the first couple of words. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. I can hear callers but they cant hear me. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. If you are still looking for more help, then leave it as is. Hopefully Microsoft will address the issue. The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. It's just because teams started muting the device now. All of them is normal. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? I was able to disconnect the voice using the Plantronics Hub! Super Saver! 2. iMac connected with BT 600 Freida Kirkland A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: Please reinstall the Sound driver. I don't want to hear the voice. I need to be able to run around the office and answer calls and cant. They have the same microphone issue. The turn off the headset for about 5 - 10 secs and turn back on. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Any help would be appreciated and help me fix them when they go wonkers. In the Control Panel, click System. Identical problem here. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. If the answer is Teams meeting, how did you join the meeting? In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . Valentina F, sb.fitness79 I don't think Teams is sending an audio to the headset. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. This is an inconvenience. until you hea r "pairi ng" and the hea dset LED s flash red and blue. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. This happened a few years ago and thats why I stopped using the Plantronics earpiece. Any ideas? Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. And I've sent it to reseller, hope they will fix it or it will be replaced. This is thr second one i bought and same thing. Many thanks, this worked for me. Your device should work just fine. This will fix that too! 1. The following article provides information about the Dell WH3022 Pro Stereo Headset. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Check for the MS Teams feature request/issue reporting page so you can ask for it. Try this - put a piece of tape over the two holes next to the call button. I did the test above (covering the noise cancellation sensor) and my problem went away. The headset icon turns green to indicate the device is unmuted. 0 Likes Reply GZawadzki replied to mschlaudraff same problem with me - 2 voyager legends where microphone just stops working. I, unfortunately, do not have an Opencomm device. To mute a call you need to briefly press the mute. User experience lays down on the ground here! And though music sounds good in headphone-mode, voice calls are crummy. In Teams I try to stay on mute when not talking, so am frequently on and off mute. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. You can set up a conference call with 4 additional headsets. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. In addition, please try to change another device to see if this issue can be reproduced. No new developlemt with this issue? Any other suggestion? We can ask MS Teams to remove what? I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. E.g. Note: You cannot mute the headset when the link is off, and you cannot begin a call in the mute condition. A Microsoft customizable chat-based workspace. How do I unmute my Plantronics headset? macOS Catalina, version 10.15.6. To unmute the device, click Unmute. Not sure what headset is best for you? Pretty poor service. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. 10% OFF. They also should have an answer for "What is in the box". It has to be some kind of manufacturing defect. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. Plantronics CS510 and CS520 (C052) Reset 1. I had mine set up so that it only "beeped" when I went on mute/unmute. Dave Blankenship. Plantronics 4200 UC, 1- Using iPhone 12 Please advice. This does not work on Voyager Focuc UC. Running in to the same issue with my Legend. May 31, 2017 by Jean-Franois Carrier You can mute and unmute your headset using Plantronics HUB. heartbeat927 Had my service manager try his phone & same problem (but no problem with his non updated headset). Special Bargains! If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. @flaviosan. The sound comes thru the cell, NOT the V5200. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Shrenik Bhura. This is going to be a long post but the bug is quite complicated but also quite annoying. Though about 30 seconds into they call they'll will die down. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Plantronics Voyager Focus Uc Mute On Mute Off Issue. The headset icon turns red to indicate the device is muted. I click mute and then it immediately unmutes. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. Your phone, tablet, or computer may not support call control functionality. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Im thinking that maybe I am just expecting that the things I buy should last forever!? 2. @mightymikeamps. Teams will still be muted. @craigmckellar. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. Now its working perfectly again. If I knew it would be so I would have never purchased this headset. any ideas what's happened? Ravi Hossur Check if your headset is selected as the default audio device on your phone or computer. 1. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. I have replaced the headset twice from service centre, Thomas Poling. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). Answer a few questions to get help. Wearing the Voyager 5200, tap the call button to test sensors. Imagine, you just listen to the meeting and cooking at the same. Android Settings > On > Scan for devices*. Will allow me to hear the tone of the keys being pressed. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. never hear a ring or beep when phone rings and voice answer doesnt work. - edited Stay away from Plantronics - its bottom of the barrel garbage. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub @rohitdhavade. Check to see if the issue still persists. I'll apply the same workaround: switching to beeps. 10-17-2017 I live in Florida and use this at work, and while working out. We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! For Example. Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. 2016-11-28 06:34 AM. You can check if lowering the headsets volume causes the distortion to disappear. I doubt this voice is come from your microphone device. This article may have been automatically translated. On my HP ProBook 450 G4 i have the same Problem. I don't want to play with all the sensor setting, someone might have better luck. Android Settings > Bluetooth: On > Scan for devices*. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. No products found. Kindest regards. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: I considered it broken and bought a new one. And, it might not even be on mute?!? This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Cookie Notice Unplug the AC power from the charging base. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Ive been using the Savi 8220 headset for over a year now with little issue. More info about Internet Explorer and Microsoft Edge, https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". Go to service centre and get replaced it yet again ??? I am using Jabra Ninja headset. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). Alternative - is to disable windows Bluetooth Audio Gateway Service. I have asked MS to make an option to turn off the feature that was added in the update. Make or receive another Lync call; the call may be stuck on mute. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. 06-12-2020 06:50 AM. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. It would simply do nothing. You can mute and unmute your headset using Plantronics Hub. My phone does not find the headset during a call or while listening to music. THANK YOU VERY MUCH! You can test it by just covering the holes with a finger. You can't turn this one off completely AFAIK. To mute/unmute the call, press the volume button in. Maybe it is just a configuration on the device settings? Mute on/off alerts Mute reminder Headset to PC radio link . Brilliant. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Mute rarely works for me. 07:08 PM. Hey, I'm David Merritt. Mine has same problem too. Check Price at Amazon. 6. Cookie Policy You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. 5. How did you all do that. 3. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. This is the third headset that they change me in warrantly. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. To mute the device, click Mute. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. I have exactly the same problem, also using Aftershock, it drives me nuts! Not great. @gonzoxxxxx. Could you check if the Teams client is the newest version? more likely Teams changed something in how they recognize the button press. After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I just tried the "tape-fix". BT 600 ( 2 units) Did you try covering the two holes next to the call button with tape? The title Admin is a community setting and does not reflect my role. The technical storage or access that is used exclusively for anonymous statistical purposes. Click on Sensors & Presence. Maybe you can check Jabra settings. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. after working perfectly for a couple months, i am now inaudible to parties i call. Yes this is a MS Teams issue. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here: Customers Also Viewed These Support Documents, http://www.plantronics.com/us/support/enterprise-software/#downloads, https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. fkirkland Plantronics replaced 2 of them but the new ones went bad after 2-3 months. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). mightymikeamps. THANK YOU VERY MUCH FOR YOUR KINDNESS! My Voyager 5200 started having problems after I updated firmware several months ago . Anyone else seeing this issue? Deal. Our goal is to deliver such a great customer experience that you would only buy your office headsets from us and continuously recommend others. The headset icon turns red to indicate the device is muted. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics).